1. Who we are
This Privacy Policy explains how Ten Thirteen LLC ("Ten Thirteen LLC," "we," "us," or "our") collects, uses, and protects information when you visit our website, contact us, communicate with us by phone, email, or text message, or use our consulting, AI, automation, and app development services (together, the "Services").
The short version: We collect only what we need to respond to you and deliver our Services. We do not sell your personal information, and we do not share your mobile number or text messaging consent with anyone for marketing purposes.
2. Information we collect
Information you give us:
- Contact details such as your name, company, email address, and phone number.
- The content of messages, forms, calls, and texts you send us.
- Project information you choose to share so we can scope and deliver work.
- Billing details needed to invoice you. Payments are handled by our payment processors; we do not store full card numbers.
Information collected automatically:
- Basic technical data such as browser type, device type, pages visited, and approximate location derived from IP address.
- Cookies or similar technologies used to keep the site working and to understand site traffic in aggregate.
3. How we use information
- To respond to inquiries and schedule consultations.
- To provide, manage, and support the Services you request.
- To send service-related communications, such as appointment reminders, project updates, and invoices.
- To maintain the security and performance of our website and systems.
- To comply with legal obligations and enforce our agreements.
4. Text messaging (SMS)
If you give us your mobile number and opt in, we may send you text messages about your inquiry, appointments, customer support, and project updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. After you opt out, we will send one confirmation message and then stop.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use your mobile number only for the messaging program you opted in to. Details of the program are in our Terms & Conditions.
5. How we share information
We do not sell, rent, or trade your personal information. We share information only in these limited cases:
- Service providers that help us operate, such as hosting, email, scheduling, payment processing, and communications platforms. They may use your information only to provide services to us and are prohibited from using it for their own marketing.
- Legal reasons, when required by law, subpoena, or to protect the rights, safety, and property of Ten Thirteen LLC or others.
- Business transfers, if Ten Thirteen LLC is involved in a merger, acquisition, or sale of assets. In that case this policy will continue to apply to your information.
- With your consent, or at your direction.
As stated above, text messaging opt-in data and consent are excluded from all of these categories.
6. Client data and AI services
When we build AI agents, automations, or apps for a client, we may process data the client provides on its behalf. We handle that data only according to the client's instructions and our written agreement with them, use it only to deliver the agreed work, and do not use it to train AI models for anyone else. For projects involving regulated data, such as protected health information, we will sign appropriate agreements (for example, a Business Associate Agreement) before any such data is shared with us.
7. Security and retention
We use reasonable administrative, technical, and physical safeguards to protect information, including access controls and encryption where appropriate. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described here, or as required by law, and then delete or anonymize it.
8. Your choices and rights
- You may request access to, correction of, or deletion of your personal information.
- You may opt out of text messages by replying STOP, and out of marketing emails by using the unsubscribe link.
- You may set your browser to refuse cookies; some site features may not work as a result.
Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.
9. Children's privacy
Our Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Material changes will be posted on this page.
11. Contact us
Ten Thirteen LLC
Delaware, United States
Email: support@tenthirteenllc.com